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Returns

You have a total of 14 days from the day you receive your goods to inform us if you wish to return you product. Please retain your receipt/proof of purchase.


Returning unwanted products

To return unwanted products, you can return them via postal or courier service. MasterPro will not accept any liability for any parcels damaged or lost in transit to us. The cost of postage for returns is the responsibility of the customer. 

Returns address:
Logistic Warehouse
Unit 2C, Hudson Road
Viking Industrial Estate
Bedford, MK41 0QB
United Kingdom

Please ensure you include your order details and state whether you would like an refund or exchange within the parcel. If these are not included it may cause delays in issuing an refund. You can find your order number on the email confirmation. Once we receive your return, please allow 3-5 working days to process the refund.


Returning damaged & faulty products

Please contact us via Live Chat or returns@masterpro.co.uk and our customer service team will assist you with this.