Frequently asked questions

Once your order has been dispatched you will get a email or text with your tracking number.

For detailed information about all our postage services go to Delivery.

We accept Visa, Mastercard, PayPal, Discover, Google Pay, and Shop Pay

Please visit our delivery page for up to date services and charges.

If your parcel has been dispatched you will receive an email or text with tracking details. Orders will be dispatched via DPD or Royal Mail.

If your order has not yet been dispatched, you can check the status by clicking on the link in your order acknowledgement email. If you have not received an email from us, please check your junk/spam folder.

We aim to pick, pack & dispatch orders immediately so we might not be able.

Please contact Live Chat or info@masterpro.co.uk and we will try about best.

Please contact us immediately via Live Chat or info@masterpro.co.uk to cancel orders. If the order has not been dispatched we will be able to cancel the order.

Our operating hours are Monday - Friday 9am-5pm (GMT)

You will receive an order confirmation email shortly after placing your order. Please be sure to check your spam/junk folder if not received within 1-2 hours.

Please contact Live Chat or info@masterpro.co.uk as soon as possible to try change address. This may affect delivery times.

Once the order has been dispatched we cannot make changes to the address.

We have aim deliver all parcel within 1-4 working days after you have placed an order.

If you do not receive your order within 7 working days please contact us.

To return your products contact Live Chat or info@masterpro.co.uk.

For more information visit our Returns page.